Got a question? Here’s the answer
We’ve gathered the questions homeowners ask us most often. If you can’t find what you’re looking for, email us at shop@ecoben.eu.
Septic tanks
Which product should I choose for my septic tank?
You have two options. BioMe Septic Tank Balance comes as granules: 20 g a week for a tank of up to 10 m³. SeptiGo Tablets need no measuring: one tablet a week for a 2–3 m³ tank and 3–4 people.
Do I need to open the septic tank lid?
No. Pour the dose or drop the tablet into the toilet and flush. The granules and tablets dissolve and make their own way to the tank. It’s best to dose in the evening, when the flow is low.
When will I see the first results?
The smell usually eases in the first few weeks. The surface crust and sludge reduce with regular use, within 6–8 weeks. The bacteria need time to build a stable population.
Will I need to have the tank desludged less often?
The bacteria liquefy organic sludge, so the tank fills more slowly. To be honest: sand and mineral deposits remain, so desludging won’t disappear completely. Regular emptying and maintenance are still part of looking after a septic tank and keeping it ready for inspection.
What weakens the bacteria in a septic tank?
Chlorine, bleach, caustic soda and chemical unblockers, antibiotics, condensate from a condensing boiler and salt from water softeners. A lot of water at once, for example when you have visitors, can also wash the bacteria out. In these situations, use the intensive dose: 40 g a week for 2–3 weeks.
Does it work in winter?
Yes. At low temperatures the bacteria work more slowly, but don’t stop dosing. Regular doses keep the bacterial population going, so you’re not starting from scratch in spring. For a holiday home, start the season with the intensive dose.
Treatment systems
Will it work in my treatment system?
BioMe Wastewater Solution and SeptiGo Tablets work in aerobic systems (aerated, including SBR) as well as in anaerobic systems with a percolation area.
How do I dose BioMe Wastewater Solution?
20 g a week for a system of about 3 m³ and 3–4 people. 40 g a week for 5–6 m³ and 5–7 people. On first use or after a long break, use 40 g a week for 2–3 weeks, then the standard dose.
I’ve been on antibiotics. What should I do?
Antibiotics end up in the system and weaken the bacteria. During the course of treatment, use a double dose of BioMe Wastewater Solution (40 g a week) for 3–4 weeks.
Can I route boiler condensate into the system?
It isn’t recommended. Condensate from a condensing boiler is very acidic and kills bacteria. If it has already got into the system, use a higher dose for a while.
The percolation area is blocked. Will bacteria help?
A fully blocked percolation area needs mechanical cleaning or a specialist. Bacteria won’t fix mechanical faults either, such as a broken blower. Used regularly, they reduce the sludge and fat crust in the system.
Why does it sometimes take a while to work?
The bacteria already living in the system can slow down new strains at first. The effect shows after a few days or a few weeks, once the bacteria have adapted. Keep dosing regularly, and if you have any doubts, email us.
Pipes and drains
Kitchen or bathroom: which should I choose?
For grease and food scraps in the kitchen sink, BioMe Drain Easer. For the shower, bath or washbasin in the bathroom, where hair sticks to soap and sebum, BioMe Bathroom Drain Unblocker.
Will it clear a fully blocked pipe?
No. If water doesn’t drain at all or something has fallen into the pipe, clear it mechanically first. Then use BioMe on the crust that’s left and for prevention.
How do I apply it?
In the evening, straight into the drain. Rinse through with warm water at 30–40°C, not boiling: above 60°C the bacteria die. Don’t use the drain for a few hours, ideally all night (6–12 hours for Drain Easer, at least 8 hours for the bathroom unblocker).
I’ve used a chemical unblocker. When can I use BioMe?
After at least 24 hours and a good rinse with warm water. Any chemical residue would kill the bacteria in the product. Don’t combine BioMe with chlorine, bleach or chemical unblockers.
Is it safe for my pipes?
Yes. The products won’t corrode PVC, PE, PP, copper or cast iron pipes and won’t damage seals. BioMe Drain Easer has a pH of 5–8 and BioMe Bathroom Drain Unblocker a pH of 4–7.
Is it safe for my septic tank?
Yes. Unlike chemical unblockers, BioMe doesn’t kill the bacteria in your septic tank or treatment system; it supports them.
Orders and delivery
How much is delivery?
Courier delivery costs €2.49. On orders of €39 or more, delivery is free. We ship from Poland and your order usually arrives within 3–5 working days.
How can I pay?
Online by card (Visa, Mastercard), Apple Pay or Google Pay. Payments are processed securely by Stripe.
Can I return products?
Yes. You have 14 days from receiving your parcel to cancel the contract, without giving a reason. Email us at shop@ecoben.eu with your order number and we’ll send you the next steps.
Who makes BioMe products?
EcoBen, a Polish manufacturer. The formulas are developed from our own laboratory research and made in Paniówki, Silesia.
How do I get in touch?
Email us at shop@ecoben.eu. We reply on working days. If your question is about an order, please include the order number.
What should I write to get a good recommendation?
Tell us what you have (septic tank, aerated treatment system or one with a percolation area, pipes), the size of the tank, how many people live in the house, what problem you’ve noticed and what products you’ve used so far. That way we can recommend a product without any follow-up questions.